Fluence Group LTD, with its registered office at Albion House Unit 6, High Street, Woking, Surrey, England, GU21 6BG, and registered under company number 16044889, (hereinafter referred to as “Fluence Group,” “we,” “our,” or “us”), welcomes you and invites you to use our website, including but not limited to fluence-group.com, infrastruttureai.io, ainfrastructures.io and their subdirectories (the “Site”).
When we refer to Fluence Group or AI Infrastructures, we mean all activities and services provided by the company and its affiliates.
You
“You” may refer to a visitor/user of the website, a client of our Services, or both.
Website Use
By accessing, browsing, and using our Site, you confirm that you have read, understood, and agree to be legally bound by these Terms of Use, our Privacy Policy, and any other document referenced within these Terms. These Terms of Use may be updated periodically without notice.
If you do not accept these Terms and our Privacy Policy, you are not authorized to use the Site.
Additionally, you may be subject to specific guidelines, terms, and agreements relating to future services provided by Fluence Group.
Services
Fluence Group LTD offers a comprehensive range of services in the digital marketing and consulting sectors, designed to help businesses achieve their goals. Services include, but are not limited to:
Development of AI-Based Infrastructures
Automation Design
Customized Marketing Strategies
Advertising Campaigns on Digital Platforms
Branding and Market Positioning Consultancy
Website Development
You can find a more detailed description of our services in the “Services” section of our website.Purpose of the Site
The Site is designed to:Facilitate access to our Services;Provide general information on digital marketing and our offerings;Offer resources and tools to complement the information provided within our Services.Restrictions
The Site and Services are available only to individuals aged 16 and above. If you are 16 or older but have not yet reached the age of majority in your country, you are encouraged to review these Terms with a parent or legal guardian to ensure you understand and accept them.Content Accuracy
Fluence Group strives to ensure that the content on the Site is up-to-date and accurate, but we make no guarantees as to its accuracy, reliability, timeliness, completeness, or suitability. You are encouraged to independently assess and verify the information before relying on it.Advisory Disclaimer
The information provided through the Site or Services does not constitute professional advice—legal, accounting, tax, real estate, or otherwise. It is general in nature and does not take into account your specific circumstances.
It is your responsibility to assess the suitability of the information for your own needs. Fluence Group does not guarantee specific results and accepts no liability for any loss arising from the use of the Site or Services.
Viruses and Site Availability
You access the Site at your own risk. While Fluence Group strives to maintain the Site's security and functionality, interruptions, delays, or exposure to malware and viruses may occur.
We recommend using up-to-date antivirus software to protect your device.
Fluence Group is not liable for any damages resulting from the use of the Site.Legitimate Use of the Site
You are responsible for ensuring that your use of the Site is lawful and does not infringe on intellectual property rights. The following actions are prohibited:
Damaging, overloading, or interfering with the Site
Using automated tools to extract data from the Site
Transmitting malware or harmful content via the Site
Fluence Group reserves the right to take legal action in cases of unauthorized access or misuse of the Site.Links to Other Websites
The Site may contain links to third-party websites. Fluence Group does not control and is not responsible for the content or availability of such sites. The presence of a link does not imply endorsement or guarantee of the quality of the information provided therein.
Intellectual Property
The content available on this Site and on any third-party platforms authorized to host it (“Content”), including but not limited to logos, graphics, text, widgets, icons, images, audio and video clips, digital downloads, data compilations, and software, is the property of Fluence Group LTD or its licensors. The compilation of all content is the exclusive property of Fluence Group and is protected by copyright laws and applicable international treaties.
All software and code used on the Site are the property of Fluence Group or its providers and are protected under current regulations.
Any logo, service mark, page header, graphic, widget, icon, script, or trade name (each a “Mark”) appearing on this Site is owned by Fluence Group or its licensors. No license is granted to use any of these Marks in connection with products or services not belonging to Fluence Group, in any manner that may cause confusion or harm the reputation of Fluence Group or others. Any third-party Mark displayed on the Site is the property of its respective owner.You may print and download portions of the content from this Site solely for personal, non-commercial use, provided that no copyright notices are removed or altered.If you wish to create a link to our Site, please contact us using the information provided on this page.Fluence Group has obtained the necessary permissions from the rights holders (where identified) to use third-party content. If you believe that any content on this Site infringes your or a third party’s copyright, please contact us.Any content submitted or posted to this Site, including suggestions, will not be treated as confidential or proprietary. By posting or submitting content, you grant Fluence Group an irrevocable, perpetual, worldwide, transferable, royalty-free, and non-exclusive license to use such content for any purpose.
Changes to the Terms
Fluence Group reserves the right to periodically amend these Terms of Use or any part thereof. Such changes, which may include the addition or removal of conditions, will be published on this page and become effective immediately upon posting.
No prior notice will be given. By continuing to use the Site and Services after changes are published, you implicitly accept all modifications.
Site Changes and Termination
Fluence Group reserves the right to modify or discontinue any part, service, or feature of the Site at any time, including but not limited to content, availability, or technical access requirements, without notice.
We also reserve the right to restrict, suspend, or terminate access to the Site or Services, in whole or in part, at our sole discretion, at any time, for any reason, without notice and without liability.
Compliance with Applicable Laws
The Site and Services are operated by Fluence Group LTD in the United Kingdom. We make no representation that the content or Services are appropriate or available for use outside the UK. If you access the Site or Services from another country, you do so at your own risk and are responsible for complying with applicable local laws.
Regardless of your location, you agree that use of the Site and Services is governed by English law, and that any disputes will fall under the exclusive jurisdiction of the competent courts of the United Kingdom.
Feedback and Suggestions
Unless otherwise explicitly stated, any information you submit through this Site will be considered non-confidential and non-proprietary. You confirm that you have the legal right to share such information and agree not to submit any content unless you are legally authorized to do so. You also agree that your communications will not harm the interests or reputation of our company, including—but not limited to—defamatory, discriminatory, harassing, or false content.
By submitting feedback, suggestions, improvement requests, recommendations, corrections, or any other input related to the Site, you grant Fluence Group a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, transferable, and sublicensable right to use and incorporate such feedback into the Site (or any other use). We are under no obligation to credit you or treat your feedback as confidential.
Any ideas or proposals submitted outside of a pre-existing, documented, and confidential business relationship will not be treated as confidential. We therefore reserve the right to develop, use, disclose, or publish similar ideas without compensating or crediting you. By submitting a detailed idea or proposal via the Site, you agree to be bound by these Terms.RegistrationYou may have the opportunity to register via an online form to book a Strategy Session with us or to download a Free Report. We will use your information in accordance with our Privacy Policy.
By registering, you represent and warrant that all information provided is accurate, complete, and up to date to the best of your knowledge.You are responsible for obtaining and maintaining all equipment necessary to access the Site, including software, hardware, internet connectivity, and any associated costs.
Strategy Sessions and Free Reports
By booking a Strategy Session or downloading a Free Report, you confirm that you have read, understood, and agreed to these Terms of Use. We will use your information for the intended purposes and in compliance with our Privacy Policy.
By booking or downloading, you represent and warrant that all information provided is accurate, complete, and up to date to the best of your knowledge.You are responsible for securing and maintaining all necessary internet access, software, hardware, and tools required to access the session or report, including any related costs.
No Guarantee of Results
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES—OR INABILITY TO USE THEM—IS AT YOUR OWN RISK.
Unless otherwise specified in any performance guarantee stated in applicable terms at the time of engagement, you acknowledge and accept full responsibility for managing your business and sales processes.
Fluence Group makes no representations, guarantees, or warranties—either verbally or in writing—regarding your earnings, business profits, marketing performance, audience growth, or any other outcomes.
You are solely responsible for your actions and results, which depend on personal factors such as (but not limited to) your skills, knowledge, commitment, business acumen, network, and financial circumstances.
You acknowledge that any testimonials or reviews presented through our Services, Site, marketing materials, advertisements, or communication channels are not scientifically validated and that results can vary significantly from person to person.
Statements made in our Services or materials reflect personal opinions and are not to be interpreted as guarantees or promises of actual performance.
Disclaimer
This Site and its content are provided “AS IS,” and we make no representations or warranties of any kind regarding the Site or any website or service accessible through it.
We expressly disclaim all express and implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.In no event shall Fluence Group LTD, its directors, employees, consultants, shareholders, agents, or representatives be liable to any party for direct, indirect, incidental, special, exemplary, consequential, or other damages (including, but not limited to, loss of profits, business interruption, loss of programs or data), regardless of the form of action—whether in contract, tort, negligence, strict liability, or otherwise—arising from or related to the use of this Site, its content, or related services.
These limitations apply even if a remedy fails of its essential purpose.
This clause does not exclude any liability that cannot be excluded under applicable law.
Indemnification
You unconditionally agree to indemnify and hold harmless Fluence Group LTD, its directors, employees, consultants, shareholders, agents, and representatives from and against any actions, claims, demands, losses, liabilities, or costs (including legal fees) arising from or related to your use of the Site and Services, including the purchase or sale of products or services through your website.
Force Majeure
Fluence Group LTD shall not be held responsible for any failure or delay in performing its obligations under these Terms of Use or any related agreement if such failure or delay results from events beyond its reasonable control. These events include, but are not limited to:
Natural disasters (e.g., earthquakes, floods, fires)
Government actions, regulations, or restrictions
War, terrorism, or civil unrest
Epidemics or pandemicsPower outages, internet disruptions, or telecommunication failures
Strikes or labor disputes involving third partiesIn the event of force majeure, Fluence Group LTD will make all reasonable efforts to minimize the impact on its services and resume normal operations as soon as possible. However, any performance deadlines will be extended accordingly, and no refunds will be granted unless otherwise agreed in writing.
Refund and Cancellation Policy
1. Applicability
Fluence Group LTD does not sell services directly through the website. All services are provided under a formal agreement signed between Fluence Group LTD and the client. This policy outlines general terms for cancellations and refunds, governed by the signed agreement.
2. Refunds
Refunds, where applicable, are processed according to the terms explicitly stated in the signed contract. Unless otherwise agreed:No refunds will be issued once the service has commenced.Any refundable amounts will be calculated proportionally based on the services provided up to the cancellation date.
3. Service Cancellation
Clients may cancel services by complying with the notice period and terms specified in the signed contract. Unless otherwise agreed:Cancellation must be submitted in writing.Fees for work completed or expenses incurred up to the cancellation date will remain due and payable.
4. Non-Refundable Fees
Certain fees, such as administrative or onboarding costs, may be non-refundable. These details will be clearly specified in the signed agreement.
5. Disputes
Any disputes regarding refunds or cancellations must be submitted in writing to info@fluence-group.com. Disputes will be resolved in accordance with the terms of the signed agreement and applicable laws.
Liability Disclaimer
You may have rights under applicable consumer protection laws that cannot be excluded, restricted, or modified by these Terms.To the maximum extent permitted by law, Fluence Group LTD, its directors, employees, consultants, shareholders, agents, and representatives:
Disclaim all liability for any losses of any kind arising directly or indirectly from the use of or reliance on the content of this Site, or the inability to access or use the Site.Disclaim all liability (including negligence) for inaccuracies, unreliability, outdated or incomplete content, or the unsuitability or unavailability of content.This liability exclusion includes, but is not limited to:
compensatory damages, direct or indirect losses, data loss or corruption, program loss, lost income, profit loss, loss of anticipated savings, loss of financial opportunities, business loss, damage to reputation, property damage, and third-party claims.
Severability
If any provision of these Terms is found to conflict with applicable law in a specific jurisdiction and is therefore deemed unlawful, invalid, or unenforceable:The provision shall be modified to the extent necessary to make it valid and enforceable.If it cannot be modified, it shall be deemed severed from the remaining provisions, which will continue to remain fully valid and effective.
Jurisdiction
These Terms of Use and our Privacy Policy are governed by English law. Both parties agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.
Arbitration Clause
Any dispute, controversy, or claim arising out of or relating to these Terms—including questions regarding their existence, validity, or breach—shall be resolved by arbitration in accordance with the rules of the London Court of International Arbitration (LCIA).
The seat of arbitration shall be London, United Kingdom.
The language of arbitration shall be English.
The number of arbitrators shall be one or three, as determined under LCIA rules.
Miscellaneous Provisions
Failure by us to strictly enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision—or any other provision—at any later time.If any clause of these Terms is found to be void, invalid, or unenforceable, such clause shall be interpreted or severed as needed, without affecting the validity and enforceability of the remaining provisions.
How to Contact Us
If you have any questions about these Terms of Use, our website practices, or your interactions with us, please contact us at:
Fluence Group LTD
Albion House Unit 6, High Street, Woking, Surrey, England, GU21 6BG
Email: info@fluence-group.com
Changes to the Terms of Use
We encourage you to revisit this page periodically to review the most recent version of the Terms of Use. We reserve the right, at our sole discretion, to modify or update these Terms of Use without prior notice. The effective date of the changes will be indicated at the bottom of this page.Continued access to or use of the Site after the posting of changes will constitute your acceptance of the updated Terms.
These Terms of Use were last updated on March 28, 2025.